MemoEcho Support

Keep learning moving.

Find quick answers for sync, Apple Watch, purchases, exports, and app access. For anything else, contact us directly.

Common questions

These steps cover MemoEcho on iPhone, iPad, Mac, and Apple Watch.

Why is iCloud sync not updating?

MemoEcho syncs through the private iCloud account signed in on each device. Check that every device uses the same Apple Account, iCloud Drive is available, and MemoEcho is allowed to use iCloud. Then open MemoEcho on the affected devices and give the system a moment to finish syncing.

The sync status in MemoEcho Settings can show whether iCloud is available or temporarily delayed.

Why is the Apple Watch showing old or missing data?

Confirm the Watch app is installed and the watch is paired with the iPhone. Keep Bluetooth or Wi-Fi available, then open MemoEcho once on both devices. The iPhone sends the watch the learning and Pomodoro data it needs through Apple Watch connectivity.

If the watch was offline, background delivery may take a little time after reconnection.

How do I restore MemoEcho Pro?

Open MemoEcho Settings, enter MemoEcho Pro, and choose Restore Purchases. Use the same Apple Account that made the original purchase. Apple handles the purchase and restore process.

How do I export or back up my learning data?

Open Settings → Data → Export Data. You can create a file for your own backup or sharing. Keep exported files somewhere secure because they can contain the learning information you entered in MemoEcho.

Why is Face ID or Touch ID not available?

App lock uses the biometric authentication already configured on your device. Confirm Face ID or Touch ID is set up in system settings and MemoEcho has permission to use it. MemoEcho never receives your fingerprint or face data.

What should I include in a bug report?
  • Your device model and operating system version.
  • What you expected and what happened instead.
  • Short steps that reproduce the issue.
  • A screenshot or screen recording when useful.

MemoEcho can export local diagnostic logs from Settings. Review the file before sending it and only share it when support asks for it.

Still need help?

Email start.zane@gmail.com. Please do not send passwords, payment card details, or unrelated personal information.